At Karmic Astro-Tarot, our services are personalized and time-based. This policy explains what happens if a client needs to cancel, reschedule, misses a session, or if we are unable to deliver a purchased service.
1. Cancellation & Rescheduling
- Cancellation requests made at least 6 hours before the scheduled session may be rescheduled.
- A client may generally receive one rescheduling opportunity, subject to availability and mutual agreement.
- Cancellations made less than 6 hours before the session will generally be treated as a completed booking.
- Late cancellations are generally not eligible for refund or rescheduling.
2. Refund Policy
Because our services are personalized and time-based, payments are generally non-refundable once the service has been delivered.
- Change of mind, dissatisfaction with a reading, or disagreement with guidance does not generally qualify for a refund.
- Time, preparation, and service availability may be allocated once a booking is confirmed.
- This policy does not exclude any rights or remedies that may apply under applicable law.
3. Exceptions & Failure to Deliver
If Karmic Astro-Tarot is unable to deliver a purchased service within the delivery timeframe stated for that particular service, the client may contact us to request an appropriate resolution.
- Where an alternative mutually acceptable delivery arrangement cannot be made, a refund may be considered.
- The applicable delivery timeframe is the timeframe communicated on the relevant service or booking page.
- Clients are expected to respond and cooperate reasonably when scheduling or resolving delivery issues.
4. Missed or Late Sessions
- A 10-minute grace period is allowed from the scheduled start time.
- If the client does not join or respond within this period, the session may be considered completed.
- Missed sessions will generally not be eligible for refund or rescheduling.
5. Technical Issues
If a session cannot be completed because of a technical issue on our end, we will make reasonable efforts to reschedule the session at no additional cost.
If we remain unable to provide the service within the applicable delivery timeframe, the client may contact us to request an appropriate resolution, which may include a refund where applicable.
6. Digital Readings & Reports
Digital readings, reports, and other personalized content are generally non-refundable once delivered, because they are customized for the individual client and delivered electronically.
This does not affect any rights or remedies that may apply under applicable law.
7. Payment Providers & Disputes
Payments may be processed through third-party providers such as Razorpay or PayPal.
- Payment processing, refunds, disputes, chargebacks, and related procedures may also be subject to the applicable terms and policies of the payment provider.
- Nothing in this policy is intended to remove or restrict any dispute mechanism or legal right that may apply independently of this policy.
8. Misuse, Fraud & Abusive Conduct
We reserve the right to restrict or terminate access to our services where there is suspected fraud, payment abuse, repeated misuse of the cancellation policy, or abusive conduct.
- Examples may include repeated misuse of rescheduling arrangements, fraudulent payment activity, or abusive communication.
- Where appropriate, relevant evidence may be retained for payment-provider or legal processes.
9. Nature of Services
Tarot, astrology, coaching, readings, and related services are intangible, personalized, and time-based services.
- Preparation and time may be allocated once payment and booking are confirmed.
- Client delays or failure to schedule after reasonable communication may not qualify for a refund.
- Specific service delivery periods are communicated on the relevant service or booking page.
10. Client Agreement
By purchasing a service, the client confirms that they have had the opportunity to read and understand this policy and agree to its cancellation, rescheduling, and refund terms, subject to applicable law.
This policy should be read together with the relevant service description and the site's Terms of Service.
11. Nature of Guidance
Karmic Astro-Tarot services are provided for guidance and entertainment purposes. They are not a substitute for professional medical, legal, financial, psychological, or other regulated professional advice.
Clients remain responsible for their own decisions and actions based on any guidance received.
12. Contact
For questions about cancellation, rescheduling, delivery, or this policy, please contact us: